Deputy Resident Manager - Wroclaw Olbin (m/w/d)
Wroclaw Olbin
Full-time
Permanent employee
A new chapter begins – welcome to Tribera!
Are you a hands-on, sales-driven hospitality professional who thrives on keeping things running smoothly while building vibrant communities? As the Deputy Resident Manager at Milestone by Tribera Wrocław Ołbin, you’ll work closely alongside the Resident Manager to ensure the property operates at its very best every single day. From facility upkeep and resident support to sales activity and occupancy growth, you’ll play a key role in both the operational and commercial success of the property.
What You'll Do:
- Sales & Occupancy: Take ownership of the property's sales pipeline — from lead generation and property viewings through to lease conversion — working closely with the Corporate Services team to hit occupancy targets and minimize void periods.
- Resident Onboarding & Retention: Ensure a seamless move-in experience for new residents and support community-building initiatives that drive satisfaction, renewals, and positive word of mouth.
- Operational Support: Step in for the Resident Manager when needed, supporting facility management, team coordination, and day-to-day operational delivery to maintain property standards.
- Reporting: Track and report on sales performance, occupancy metrics, and lead conversion data, contributing to broader operational and financial reporting.
- Facility Management: Coordinate with external suppliers, maintenance teams, and cleaning staff to ensure the property is always in optimal condition, addressing issues swiftly and proactively.
- Issue Handling: Act as the first point of contact for day-to-day operational problems — from maintenance requests to resident complaints — ensuring fast, effective resolution and clear communication throughout.
- Community Building: Foster a welcoming and inclusive living environment by supporting resident events, facilitating connections between residents, and contributing to a strong sense of community.
What We’re Looking For:
- Experience: At least 1 year of experience in the hospitality industry, ideally in a customer-facing or sales-oriented role. A background in coliving, student housing, serviced apartments, or hotel front office is a plus.
- Sales Drive: A proven track record of hitting commercial targets, with a proactive, results-oriented approach and the confidence to close deals and build lasting client relationships.
- People Skills: A natural communicator who builds trust easily with residents, colleagues, and external suppliers, and genuinely cares about creating a positive living environment
- Organizational Skills: Strong attention to detail with the ability to manage a busy pipeline, keep on top of administrative tasks, and support operational reporting with accuracy.
- Communication Skills: Fluency in Polish (C1/C2) and English (C1/C2), with additional languages a strong advantage in our international community.
What we Offer:
- Special Tribera Birthday Gift: Take your Birthday Day off to celebrate!
- A dynamic, young, and creative team that values openness to new ideas and solutions.
- A supportive and collaborative work environment.
- Flexible working hours
Your contact person
careers@Triberagroup.com
About us
Tribera is a next-gen living platform built for Gen Z. With 20+ properties and over 11,000 beds across 8 countries, we’re shaping a new way to live, study, and stay across Europe.
Born from the merger of BaseStack Living and Milestone, Tribera brings together student living, co-living, and short stays under one roof. Our spaces are design-led, community-first, and flexible by default, because real life isn’t one-size-fits-all.
We’re building places where people feel connected, inspired, and supported to live life their way. And we’re growing fast, which means there’s plenty of room to shape what comes next, together.