Deputy Resident Manager - Wroclaw Olbin (m/w/d)
Wroclaw Olbin
Full-time
Permanent employee
A new chapter begins – welcome to Tribera!
Are you a hands-on, sales-driven hospitality professional who thrives on keeping things running smoothly while building vibrant communities? As the Deputy Resident Manager at Milestone by Tribera Wrocław Ołbin, you’ll work closely alongside the Resident Manager to ensure the property operates at its very best every single day. From facility upkeep and resident support to sales activity and occupancy growth, you’ll play a key role in both the operational and commercial success of the property.
What You'll Do:
- Sales & Occupancy: Take ownership of the property's sales pipeline — from lead generation and property viewings through to lease conversion — working closely with the Corporate Services team to hit occupancy targets and minimize void periods.
- Resident Onboarding & Retention: Ensure a seamless move-in experience for new residents and support community-building initiatives that drive satisfaction, renewals, and positive word of mouth.
- Operational Support: Step in for the Resident Manager when needed, supporting facility management, team coordination, and day-to-day operational delivery to maintain property standards.
- Reporting: Track and report on sales performance, occupancy metrics, and lead conversion data, contributing to broader operational and financial reporting.
- Facility Management: Coordinate with external suppliers, maintenance teams, and cleaning staff to ensure the property is always in optimal condition, addressing issues swiftly and proactively.
- Issue Handling: Act as the first point of contact for day-to-day operational problems — from maintenance requests to resident complaints — ensuring fast, effective resolution and clear communication throughout.
- Community Building: Foster a welcoming and inclusive living environment by supporting resident events, facilitating connections between residents, and contributing to a strong sense of community.
What We’re Looking For:
- Experience: At least 1 year of experience in the hospitality industry, ideally in a customer-facing or sales-oriented role. A background in coliving, student housing, serviced apartments, or hotel front office is a plus.
- Sales Drive: A proven track record of hitting commercial targets, with a proactive, results-oriented approach and the confidence to close deals and build lasting client relationships.
- People Skills: A natural communicator who builds trust easily with residents, colleagues, and external suppliers, and genuinely cares about creating a positive living environment
- Organizational Skills: Strong attention to detail with the ability to manage a busy pipeline, keep on top of administrative tasks, and support operational reporting with accuracy.
- Communication Skills: Fluency in Polish (C1/C2) and English (C1/C2), with additional languages a strong advantage in our international community.
What we Offer:
- Special Tribera Birthday Gift: Take your Birthday Day off to celebrate!
- A dynamic, young, and creative team that values openness to new ideas and solutions.
- A supportive and collaborative work environment.
- Flexible working hours
Your contact person
careers@Triberagroup.com
Über uns
MILESTONE Living ist auf den Betrieb von 17 Student-Living-Apartments in ganz Europa spezialisiert. Wir verwalten unsere Wohnanlagen nicht nur, sondern entwickeln sie gemeinsam mit unseren Partnern von Anfang an – um mehr zu bieten: mehr Vision, mehr Lebensqualität und mehr Freude. Wir denken über den Tellerrand hinaus, setzen auf Innovation und stellen Nachhaltigkeit in den Mittelpunkt. Unsere Mission ist es, neue Standards zu setzen und unsere Gäste in allem, was wir tun, zu begeistern – damit sie eine wunderbare Zeit mit uns und unserem leidenschaftlichen Team erleben.